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'Frequently asked Questions'
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2 How long will it take to
prepare my order?
Certain levels of finished inventory are
maintained at all times and it is possible that your required amounts
may be in stock. In most other cases orders will be ready within one to
two weeks. We will provide an order confirmation showing a "ready to be
shipped date" for all orders so you can make necessary arrangements. For
immediate requirements and or stock level information please contact us. |
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6 How can I get a sample?
Simply contact us to make arrangements to
order samples. Samples are generally shipped within 48 hours. |
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9 Why am I being charged by another
company (Rebel Productions)?
Artistic Wood Products
and Salal Products are an affiliate of
Rebel Productions.
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'Retail purchase questions'
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10 When can I expect my
order?
Your order will be shipped from our
premises usually within three business days of receiving your payment. The actual
time it will take for delivery is dependent on your location and method
of shipping (i.e. ground, air, express). Generally, orders in Canada and
continental U.S. are received within two weeks of shipping date when
sent by Canada Post parcel. |
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11 How will you ship my
order?
Orders are generally shipped with Canada
Post, the cost within Canada and the Continental U.S.A. is included in
the listed price per package. Overseas orders please click on
contact us for shipping
arrangements. |
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12 What about
guarantees?
If you are mot completely satisfied with
your purchase, you may return it in its original condition and original
carton for a full refund within 30 days of purchase. Only pre-paid
returns will be accepted for a full refund.
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17 Can I advertise
my Canadian product on your web site?
Yes. Please contact us to make
arrangements. Only products of high quality will be considered. You will
have to supply at no cost to us a sample of your product's) to be
considered. Include return postage charges if you want your sample
mailed back to you. |
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Rebel Productions Affiliate
© 2002-2003 Artistic Wood Products All rights reserved
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